Frequently Asked Questions
Please allow the following times for processing & production: 1-3 BUSINESS DAY
Your item is handmade so we do appreciate your patience.
Please note: During our peak holiday season, production time may increase, so we advise to order early.
Standard shipping times for most orders within the US is 3-7 business days.
Standard shipping for Canada is 5-7 business days.
International shipping for the UK is 1-4 weeks.
* Shipping to Alaska, Hawaii, Puerto Rico and unincorporated territories of the United States can take an additional 7–12 business days.
All orders will be shipped via USPS. If expedited shipping is required, please contact email@example.com
We provide a tracking number for every order. Tracking will be available once your product is shipped. You can find that tracking number in your order confirmation email.
You may also check your order status from our site. HERE
Typically your order will ship in one package. If your order requires more than one package, you will be notified.
We proudly make quality handmade jewelry. We want you to be happy and 100% satisfied with your purchase.
If you need to return your product, please contact us within 14 days of receiving your purchase. You can return your product to receive in-store credit or a refund to the original payment method.
If you are requesting a refund, once we receive the returned item and your return is approved, we will quickly process the return. It may take 3-7 business days to post to your account.
Please note: Return shipping costs are your responsibility unless the product is damaged to no fault of your own. If your return is approved for free return shipping, we will provide you with a return shipping label.
Please note the following exceptions to our return and exchange policy:
- All sales final on custom orders
- Discounted items are final and cannot be returned or exchanged
- Returned items must be returned in the same conditioned as received, with no visible sign of wear or use
To begin a return please follow these steps:
- Contact us at firstname.lastname@example.org within 14 days
- Provide your name and order number.
- Please provide a photo if the item is damaged.
- Leave a brief description of the issue, and how you'd like to resolve it.
We hope it doesn't come to this, but we are here to help if it does! Do not hesitate to reach out to email@example.com.
We ship every item with extra care. Despite this, every once in awhile an item arrives damaged due to mail service mistreatment.
If this happens to you, please contact us with:
- Your order number.
- A picture of the damaged product.
Once received, we'll be happy to send out another of the same products free of charge or in-store credit.
We will make it right!
You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. All you need to do is send us an email or message with the subject line "CANCEL" with your order number.
If the item has already shipped, please email firstname.lastname@example.org or contact us via Instagram messenger.
No problem! Notify us immediately via email at email@example.com. If the address is wrong, we can correct this within 24 hours.
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information.